Ordering

The ordering process starts with an inquiry which is submitted by the customer. After it's received by a sales manager, we check the item's availability and then send a quote. Once a payment is received, the order is either sent to the manufacturer or fulfilled with parts from buybuyGENUINE's own stock.

What's a genuine part?

A genuine part is manufactured by the OEM (Original Equipment Manufacturer) who producesparts for the vehicle made by the Automobile company which includes that part. A genuine partwill offer all the durability and qualities of those originally equipped and will maintain the vehicle's warranty requirements.

buybuyGENUINE only deals with new genuine parts. Even though our prices might seem very low, all parts are made in China (or in some cases by authorized offshore OEM) and genuine articles with standard international warranty.

Where can I get part numbers?

Part numbers can be obtained from our own online parts catalogs, or by making a request to one of our sales representatives.

I can't find my part number... Can you find it for me?

Sure. Just describe the required part in the inquiry form. We'll find it and quote you for the exactpart numbers. It's sometimes possible that the part number is unique to a particular market andnot widely available. In those cases we must ask the customer to obtain those part numbers from their local authorized dealer of that particular brand.

How long will it take to process my order?

Processing of orders can take 1 - 3 days from the original inquiry.

How can I track my order?

Clients can track their order via our customer account system, there you can check up on your order's progress which will be updated automatically with each step.