Help
Ordering
The ordering process starts with an inquiry which is submitted by the customer. After it's received by a sales manager, we check the item's availability and then send a quote. Once a payment is received, the order is either sent to the manufacturer or fulfilled with parts from buybuyGENUINE's own stock.
What's a genuine part?
A genuine part is manufactured by the OEM (Original Equipment Manufacturer) who producesparts for the vehicle made by the Automobile company which includes that part. A genuine partwill offer all the durability and qualities of those originally equipped and will maintain the vehicle's warranty requirements.
buybuyGENUINE only deals with new genuine parts. Even though our prices might seem very low, all parts are made in China (or in some cases by authorized offshore OEM) and genuine articles with standard international warranty.
Where can I get part numbers?
Part numbers can be obtained from our own online parts catalogs, or by making a request to one of our sales representatives.
I can't find my part number... Can you find it for me?
Sure. Just describe the required part in the inquiry form. We'll find it and quote you for the exactpart numbers. It's sometimes possible that the part number is unique to a particular market andnot widely available. In those cases we must ask the customer to obtain those part numbers from their local authorized dealer of that particular brand.
How long will it take to process my order?
Processing of orders can take 1 - 3 days from the original inquiry.
How can I track my order?
Clients can track their order via our customer account system, there you can check up on your order's progress which will be updated automatically with each step.
Availability Check
Will there be any delays in supplying parts?
Once your enquiry has been received stock availability must be checked to make sure the parts you require are available. For cars less than 10 years old there's a very good chance the parts will be available* right away, however some parts are on back order and will take a period of time to restock. For cars older than 10 years, parts will become progressively depleted over time** once production of that part stops, so please keep this in mind when ordering.
*Note: Availability checks will be done automatically for all parts and information on availability will be included in our quotation but are NOT expressed in actual units available. If a unit is shown in the "Availability" column in the search results for a particular part number, that amount is not in real-time (ie: it could have changed since the check was done), and may differ once payment has been made and the order has been sent to the supplier. Availability checks for individual orders are only done on a "by request" basis, so please submit a request to check availability at the time you submit your order.
**Note: Regarding parts that are "no longer available" (NLA): Production cycles depend solely on demand. Once demand drops below the minimum amount required for production, production of that part will stop. Once stock of that part has been depeleted and there's no schedule for a new production run, after some time the part will be designated "NLA". It's possible that NLA parts can be reproduced again at some point, however that also depends on demand and therefore it cannot be estimated when they will be available again, if at all.
Payment
How can I pay for my purchase?
Currently we have two methods of payment, either by Paypal (by linked bank account or registered credit card) or by direct deposit into our bank account. Paypal allows payment to be made even if you don't have a PayPal account. Please see the PayPal customer support page here for more information：https://www.paypal.com/us/webapps/helpcenter/helphub/home/
* Please contact your sales manager for any information pertaining to bank transfers prior to making payment by that method.
Do you take USD/AUD/EUR etc.?
Yes. Paypal will convert currencies during the transaction and show you the amount to be deposited in your local currency and the conversion to US Dollar.
Pay shipping fee
How can I pay for my purchase?
Currently we have two methods of payment, either by Paypal (by linked bank account or registered credit card) or by direct deposit into our bank account. Paypal allows payment to be made even if you don't have a PayPal account. Please see the PayPal customer support page here for more information:https://www.paypal.com/us/webapps/helpcenter/helphub/home/
* Please contact your sales manager for any information pertaining to bank transfers prior to making payment by that method.
Do you take USD/AUD/EUR etc.?
Yes. Paypal will convert currencies during the transaction and show you the amount to be deposited in your local currency and the conversion to US Dollar.
Shipping and Delivery
Where do parts come from?
All parts are sent from our warehouse in Shanghai.
*Note: Minimum weight for parcels sent from the UAE is 500g.
Do you ship internationally?
Yes. We ship orders worldwide to any destination.
Attention: buybuyGENUINE is not responsible for any import tax, duties or other charges due to import laws at the destination country. The customer is fully responsible to comply with and pay any local import taxes, customs charges or any additional payments required thereafter. Please contact your local postal service or customs office to consult about import rules and limitations before making payment. buybuyGENUINE will not refund any unexpected shipping charges, any fees, taxes or duties required for customs clearance. Please note that buybuyGENUINE will not refund payments if orders are returned due to being rejected by the customer or customs officials at the destination country.
Click here to read more about international shipping.
What's the maximum size for parcels?
Please check the picture on the right.
What is the delivery time to (your country)?
Delivery times differ depending on the region:
Region 1 (East/South East Asia): 2 - 3 days (EMS), 8 days (Standard Air), 2 weeks(Economy Air SAL), 2 - 3 months (Surface)
Region 2-1 (Oceania, North America, Central America, Middle East): 3 - 7 days (EMS), 1 - 2 weeks - (Standard Air), 2 - 3 weeks (Economy Air SAL), 2 - 3 months (Surface)
Region 2-2 (Europe): 3 - 4 days (EMS), 6 - 8 days (Standard Air), 1 - 2 weeks (Economy Air SAL), 2 - 3 months (Surface)
Region 3 (South America, Africa): 4 - 6 days (EMS), 8 - 11 days (Standard Air), 2 - 3 weeks (Economy Air SAL), 3 - 4 months (Surface)
Maximum charges for international mail
The maximum charge for an order weighing 30kg and 1.5m is as described below:
East Asia, SE Asia: USD 164
Oceania, North America: USD 225
Europe: USD 263
Africa, Central America: USD 435
When will my package arrive?
Once the order has been placed and payment been made, delivery transit times usually take 5 - 10 days if handled by China Post EMS, 7 - 14 days if handled by standard air mail, or 6 - 8 weeks by surface (sea) mail. Should you require a bulk order totaling over 30kg, arrangements can be made for sea freight or by Fedex air freight on application.
Wholesale
Can I be a wholesale partner?
We appreciate all wholesale inquiries and will discuss eligibility on application.
How do you ship wholesale orders?
There are different options available for shipping to wholesale customers depending on the size, frequency and destination of the order. Feel free to consult us for further information.
International shipping
Disclaimer of liability
buybuyGENUINE Trading is not responsible for any import tax, duties or other charges due to import laws at the destination country. The customer is fuly responsible to comply wth and pay any local importtaxes, customs charges or any additional payments required thereafter.Please contact your local postal service or customs offce to consult about import rules and limitations before making payment. buybuyGENUINETrading willnot refund any unexpeced shipping charges, any fees, taxes or dutes required for customs clearance. Please note that buybuyGENUINETrading wllnot refund payments if orders are returned due to being rejected by customs officials at the destination country.
Parcel Limitations
The most popular international parcel service is EMS. EMS limits the maximum parcel welght about 30 kgs (t can deviate for some countries)Also, there are tems prohibited for shipping or can not be shipped: oversized items, flammables,liquids, explosives, pressured gases. This iswhy we can not ship by EMS large glasses, airbags, long metal fuel tubes shocks absorbers, large glasses and large body parts (doors.font andread bumpers etc). Please ask our managers before ordering if you are not sure about part shipping possibility.
By the way, shock absorbers can be shipped by FedEx.
Parcels addressed to Crimea and Sevastopol can not be paid and shipped.
Duties And Taxes
customs to check import rules of your country.
USA
Duties and taxes apply to all US orders, regardless of the value.
Australia
Goods with a value of under AUD 1000.00From 1 July 2018, the Goods and Services Tax (GST) may be collected by overseas vendors of such low value goods when imported fromoverseas by consumers in Australia. GST will be charged at the point of sale and not at the border.
https://www.abf.gov.au/buying-online/importing-by-post-or-mail
United Kingdom
VAT 20% for parcels over 15 GBPDuty-free parcels up to 135 GBP
More info: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
Germany
VAT 19%6 for parcels over 22 EURDuty-free parcels up to 150 EUR
More info: http://ec.europa.eu/taxation_customs/common/buying online/buying goods/within_ non eu_en.htm
Trinidad and Tabago
No duty or tax free thresholds.
More info: http://www.customs.gov.tt/importing
Warranty & Returns
Refunds, Warranty and Returns
WARRANTY
If the purchased part fals under normaloperating conditions *1.*2 and is within the manufacturer 12 month international warranty period(starting from the date the part is received by the buyer),buybuyGENUINE will either replace the item or refund the cost of the item for the
life of the published warranty.
Please note that for part defects daims must be made as soon as the defect (whether a production defect which affects the function of the
part or cosmetc defectwhich does not affect the function of the part 1s discovered prior to installation. the part s installed despite knowingthat the defect is present then the customer accepts the defect part and forfeits the claim process.
*1 The part must be installed by a certified technician for the manufacturer who produced the part (Example: a certified Geely,Chery,BYD etc technican) and if a caim is made, the daim must be accompanied by proof that the technician caried out the installationand a statement by the technican outining the fault . The warranty will be void if the part is not installed by a qualified mechanic. Thefaulty part must be sent back to buybuyGENUINE and a new iem willbe sentif the manufacturer is satisfied the warranty conditions havebeen met buybuyGENUINE willrefund the return postage charge upon receipt of the faulty partif the part is sent back according to buybuyGENUINE's accepted return shipment method.
*2 The part must only be used in the manner which the manufacturer intended as original equipment when the vehicle was sold new from an authorised dealer.Parts that are installed from other vehices which did not include the part as originalequipmentwhen sold new,or parts that are modified. or tampered with to fit a vehice (whether the part was original equipment on the vehice or not willvoid the warranty and no claim, refund or return will be accepted by the manufacturer or buybuyGENUINE.
RETURN & REFUND POLICY
No Returns for Convenience
Exceptwhere required by applicable laws, we do not accept returns or provide refunds due to customer convenience, including but not limited to:
Change of mind
Incorrect size, color, or specifications chosen by the customer
No longer needing the Product
The sale of the Product is completed and cannot be cancelled unless the Product is defective or incorrect.
Defective or Incorrect Products
We accept returns or offer replacements/refunds only in the following cases:
The Product is defective
The Product is damaged during shipping
The Product delivered does not match the Product actually ordered by the customer, provided that such discrepancy was not caused by the customer
Customers must contact us by sending a message through our website within 14 days after delivery and provide:
Order number
Description of the problem
Clear photographs or videos showing the defect or damage
Return Procedure for Defective Products
Upon confirmation of the defect or damage, we will provide instructions for returning the Product. The returned Product must be sent only after receiving our confirmation. Returns sent without prior approval may not be accepted.
Refunds or Replacements
After we receive and inspect the returned Products, we may issue a replacement or refund at our discretion
Shipping Costs
If a return is approved under Section 2, we will bear the return shipping costs.
However, if the issue is caused by the customer, the customer shall bear all shipping costs.
PayPal Dispute Resolution
If a customer completes their purchase using PayPal any dispute or claim related to such transaction shall be subjectto PayPals Dispute
Resolution process and policies
Returnless Refund Option (No-Return Refund)
shippnsrtatue Proouctisierentromwhatwesoreered.wemayatourse dstreto,onera rl orpartalendwitoureguringthe customer to return the Product to China.
This option may be appled in suatons where return shipping would be impractical or economicaly unreasonable, Incudng but not limited
to the following examples:
The total order amount (excluding shipping fees) is below a certain threshold.
The cost of international return shipping would exceed or be disproportionate to the Product value.
The Product is consumable, disposable, has low resale value, or belongs to a category where return logistics are impractical.
The customer is located in a region where international return shipping is economically unfeasible.
This option does not create any new rightto a refund or replacement outside of the grounds specified in section2. tis solely an alternative
resolution method that we may choose to use after confirming eligibility under Section 2.
The decision will be made on a case-by-case bass and communicated to the customer through our website messaging system.
We reserve the right, at our sole discretion, to decline this option and require the standard return procedure.
Return Conditions and Limitations
Customers must carefully inspect the Product immediately upon delivery and before any installation. Any visible damage or issues must bereported prior to installation. The Product must remain unused and in its original condition. except in cases of manufacturing defects ordamage that occurred during shipping.
We do not accept returns of the Product that has been installed, used. or otherwise altered except where a manufacturing defect or shipping damage has been promptly reported and confirmed by us.
The Product must be returned in its original packaging, including all accessories, manuals, and any included components
We are not responsible for any labor or installation costs associated with the Product.
We are not responsible for any issues arising from installation, incuding but not limited to improper installation,. incorrect handling. or
compatibility issues.
We are unable to accept claims for damage that occurs as a resut of instalation, mproper use or handing after delvery, unless the customer can reasonably demonstrate that such damage or defect existed prior to installation and was promptly reported to us.
We are not responsible for any indirect or consequential damages, incuding but not limited to loss of use, oss of income, or any other
economic loss resulting from the use or inability to use the Product.
How to buy?
Ordering new genuine parts with buybuyGENUINE.com is as simple as buying a kettle in regular shop! Please see the step-by-step instructions below.
If you have the part number
If you don't know the part number — go to the section titled "If you don't know the part number".
1. Add the part number to the search form and submit:
- 2. If the part number was found, the part page with its information will appear. If a photo is available please check it to be sure this is the exact part you require:
- 2.1 Hover on shipping period to see supply and shipping date details:
- 2.2 Choose a price offer depending on your needs, stock quantity and shipping period. Press "Add to cart" button to add part to your shopping cart:
- 2.3 Now you are ready to begin the checkout process. Go to your shopping cart page:
- 3. You can review and edit your order. Click the "Proceed to secure checkout" button to start checkout:
- 3.1 Before proceeding to the checkout you have to login or register.
We recommend that you use the fastest login method via social media.
3.2 After logging in or registering, enter your shipping address.
- 3.3 Choose the shipping method according to its price and shipping duration:
- 3.4 Most of new orders have to be approved by our managers. We call it "Regular" order.
Acceptance for such an order may take 1-5 working days.
To create order just click "Submit order" button.
You will be asked to agree with our policies. Once you agree order is created and goes to manager's check.
You will have to wait until one of our staff accepts your order.
Payment will be possible only after the approval and the payment button will appear at the order page.
- 3.5 Some orders can be paid in the cart instantly. We call it "Instant" order. Such order usually contains items that we've already shipped and there are no concerns on shipping.
For such an order you will see "Proceed to payment" button in the cart.
The button opens payment form. Payment methods list depends on warehouse, destination country and currency.
You also will be asked to agree with our policies.
After payment there's usually no further input from the customer, the order will arrive within the expected delivery dates.
You will receive notifications every time your order changes.
If you don't know the part number
- 1. In the search form enter the VIN number of your car. For Chinese domestic market cars enter the Frame number instead of a VIN:
- 2. You will arrive at our partner's catalogue main page for your vehicle. Choose the part you need from the part groups:
- 3. You will see the applicable list of parts and approximate prices. Click on the link to see part details or add an item to your shopping cart right from here.
- 4. After that you will arrive back at the Amayama.com website part page. Please navigate to this step in the previous section.
I'm not sure which part I need
Feel free to make an inquiry where you can describe all your needs. We are always glad to hear from you!
FAQ
SHIPPING
Note: buybuyGENUINE works with local postal services and international courier companies to supply parts. buybuyGENUINE is not involved with the local delivery of orders in the destination country. As such buybuyGENUINE cannot intervene if delays are experienced once the package is within the mail system (including customs clearance) in the destination country.
The tracking information has not updated. Where's my order?
Orders are shipped erther by air/surface mall or by international courier companies DHL or FedEx. In the case of alr or surface (sea. land) mal.
tracking updates can only be provided with the cooperation of the postal service in the destination country. can take some extra time for thetracking to update. In some cases, the order can actually be delivered before the tracking s updated. Please be aware that if the postal servicein your country is known to offer sub-standard service this can also affect the information transfer between the sending and receiving postal
services. We kindly as customers to allow more time for tracking updates and delivery in these cases.
My order's estimated delivery date has passed, can you help me?
Postal services can only provide estimated delivery dates in conjunction with local mail handling conditions in the destination country
once the parcelhas left China, customers must contact their local postal service (or the contractor delivery company used by thepostal service) if their order is being delayed or held by customs or the delivery post office. Please give the tracking number of the order tolocal postal service representative for a final delivery date or instructions on how to release the parcel from customs
My order's shipping date has passed, what's going on?
Minor delays happen frequenty.especialy when global conditions infuence parts production and the ability to transport parts, such as thestuation surrounding COVD19. While buybuyGENUINE may be able to receive some parts from the supplies within the estimated timeframe, others (even wth the same part number) might be delayed for any number of reasons which can Impact the transport of parts. Thesetypes of delys can happen at any time and is why buybuyGENUINE can only offer estimated tme frames (within two dates) as opposed to adeadline delivery date.
PART NUMBER AVAILABILITY
Your website shows that the part number I want is/was available, why did it get cancelled?
buybuyGENUINE does everything possible to ensure that the part numbers you request can be supplied. However the suppliers have limitations in the quantities they can supply and the time in which they can be supplied. They also reserve the right to cancel orders if a production runs is stopped due to deminishing demand. These factors culminate in the cancellation of various part numbers either due to delays with an unknown duration, or the part is physically no longer available. buybuyGENUINE can only update its database after the manufacturers (and therefore their suppliers) inform buybuyGENUINE of any changes. These changes are only able to be checked if there is an order from customers requesting part numbers.
Why can't you list actual units in stock of the part numbers I want?
There are millions of part numbers across all the manufacturers' databases, with many of those part numbers rarely requested. While very fast selling part numbers that are in high demand have a very high chance of availability, they can still sell out in a very short time. buybuyGENUINE is a global supplier of genuine and aftermarket Chinese auto parts so it is not possible to update the database in intervals frequently enough to react to these very fast and frequent changes in availability. Depending on the demand for a particular part number, this situation can render the stock amount obsolete as soon as it is updated.
OK I understand that, but why does your website's "xx% availability" information sometimes seem too optimistic?
This is to encourage demand. If it was not encouraged then it would have an adverse effect on demand resulting in even less of a chance of parts being available. For this reason we kindly ask all customers to be aware that a "percentage of availability" system is used based on buybuyGENUINE's previous availability check of part numbers. Assuming that the part is/was in high demand, there is still a chance that the part could sell out and become unavailable, albeit a very small chance. Even though it would be rare, a part number with 98% chance of availability could still sell out resulting in a cancelled part in your order. Only part numbers with a 100% chance of availability stated on the webiste should be considered available with zero chance of being cancelled.
PART NUMBER CANCELLATIONS AND REFUNDS
You cancelled the main part in my order, can I cancel the entire order and get a full refund?
While this is possible, it is approved on a 'case by case' basis. Often the remaining parts in the order are small and/or can be cancelled at the supplier without any problems. However if the remaining parts are higher in value, are not able to be cancelled at the supplier, or are rarely ordered parts then our staff will discuss other possibilities with the client before cancelling other parts in the order. buybuyGENUINE understands the situations involved might have a negative effect on the customer if not cancelled and this will also be seriously considered before offering a solution.
I requested a refund of the Free Balance in my buybuyGENUINE account some time ago, where is it?
After it has been requested, every effort is made to refund the Free balance (credit) in your Amayama account within reasonable time. There are occasions when credit balances are from very old orders which were missed prior to the buybuyGENUINE internal system upgrade, or other factors which prevent the refund from being made in a timely manner. In these situations, while it may take more time to refund, the credit in your Amayama account will be refunded once able to do so.